Terms and conditions of use

These terms and conditions apply to bookings for birthday parties and park activities. By making a booking via the website, you expressly accept them.

The booking

The party is booked for a specific date and time slot. The minimum number of children is 10. It is essential to arrive on time: the time slot will not be extended if you arrive late.

Prices and payment

The prices published on the website at the time of confirming the booking apply. To confirm the booking, a deposit of 50 per cent of the total amount must be paid by card. The balance is payable at the park on the day of the party.

Card payments are processed via the bank’s secure payment gateway. Calafell Aventura does not store card details at any time.

The park reserves the right to change the published prices at any time. Any changes will not affect bookings that have already been confirmed.

Changes and cancellations

If a booking is made but you do not attend on the day of the party, the deposit will not be refunded.

In the event of bad weather, the party will be moved to the next available date.

Food and drink

All food and drink must be purchased from the park’s bar-restaurant, with one exception: you may bring your own birthday cake.

We do not currently offer specific menus for those with gluten intolerances or other allergens. If you have any allergies or intolerances, please enquire by telephone before booking.

Activities

Closed-toe sports shoes must be worn to use the zip-line circuits. Sandals or open-toed shoes are not permitted.

If, on the day of the activity, you complete a zip-line circuit that is more expensive than the one booked, the difference must be paid at the park.

The cards required for the activities are charged at €1 per card as a deposit, which is refunded upon return.

Liability

Family members and accompanying adults are responsible for children’s behaviour and for ensuring their cards or wristbands are used correctly at all times.

Complaints

For any enquiries or complaints, please email info@calafellaventura.com or call (+34) 635 24 72 09. Official complaint forms are available on request.